Parent App is available for both iOS and Android devices:

• iOS: Visit the App Store and search for "Parent App" or use the download link on our website
• Android: Visit Google Play Store and search for "Parent App" or use the download link on our website

After downloading, follow the on-screen instructions to install the app. You'll need to register using the credentials provided by your school.

Parent App provides comprehensive information about your child's school activities, including:

• Attendance records and daily updates
• Homework assignments and submission deadlines
• Exam schedules and results
• School event calendar
• Teacher comments and feedback
• Bus tracking information (if applicable)
• Fee payment status and receipts

The exact information available may vary depending on your school's implementation.

Parent App includes a secure messaging system for communication with teachers:

1. Go to the "Messages" section in the app
2. Select the teacher you want to contact from your child's class list
3. Type your message and attach any files if needed
4. Send the message - the teacher will receive a notification

Teachers typically respond within 24-48 hours during school days. For urgent matters, please contact the school directly.

If you're not receiving notifications, try these troubleshooting steps:

• Check app permissions: Make sure Parent App has notification permissions enabled in your device settings
• Check notification settings: Open the app, go to Settings > Notifications, and ensure all notification types are enabled
• Update the app: Make sure you're using the latest version of Parent App
• Restart your device: Sometimes a simple restart can resolve notification issues
• Check battery optimization: Some devices restrict background activity for battery optimization - exclude Parent App from these restrictions

If problems persist, contact our support team for further assistance.

We take data security and privacy very seriously. Parent App uses:

• End-to-end encryption for all data transmission
• Secure authentication protocols
• Regular security audits and penetration testing
• Compliance with international data protection regulations (including GDPR for European users)
• Role-based access controls to ensure only authorized users can access specific information

Your child's information is never shared with third parties without explicit consent from the school and parents.

Yes, you can access Parent App from multiple devices, but with these limitations:

• You can be logged in on up to 3 devices simultaneously
• For security reasons, we recommend logging out from devices you no longer use
• Some features like real-time bus tracking may work better on mobile devices than desktop browsers
• Your school may have specific policies about device access - please check with them if you encounter any issues

To add a new device, simply download the app and log in with your existing credentials.

To reset your password:

1. On the login screen, tap "Forgot Password"
2. Enter the email address associated with your Parent App account
3. Check your email for a password reset link (check spam folder if you don't see it)
4. Click the link and follow instructions to create a new password

If you don't receive the password reset email within 15 minutes, or if you no longer have access to that email address, please contact your school's administration for assistance.

If you're experiencing issues with Parent App, try these steps:

1. Check for updates: Make sure you have the latest version of the app installed
2. Restart the app: Close the app completely and reopen it
3. Check your internet connection: Try switching between WiFi and mobile data
4. Clear cache: In the app settings, clear the cache (this won't delete your data)
5. Reinstall the app: As a last resort, uninstall and reinstall the app (your data will remain as it's stored on our servers)

If problems persist, please contact our support team with details about the issue, including:

• Your device model and operating system version
• The exact steps that lead to the problem
• Screenshots if possible (especially of any error messages)